The Oak Valley Décor online store is hosted on Shopify Inc. who provides the online e-commerce platform that allows us to sell our products to you.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents to use this website.
Links to 3rd Party Sites
All links to external websites are only provided as a convenience to you. Use of any outside links is at your sole risk. Oak Valley Décor is not responsible for the contents of any linked website or any link contained therein. Oak Valley Décor disclaims all liability for any harm or injury which may arise with the use of 3rd party links.
All content on the Oak Valley Décor website, including, but not limited to, webpage headers, images, illustrations, graphics, and written text, are protected under trademark, copyright and intellectual property rights. All content on the Oak Valley Décor website is the sole property of Oak Valley Décor, and subject to the protection of Canadian legislation.
The content of the OakValleyDecor.com website is intended solely for the personal, informational, non-commercial use by visitors and customers of our website. You may download, print and store selected portions of the content, provided that you do not use the content for any commercial use, and
you do not modify or alter the content in any way. Except as noted above, you may not reproduce, modify, transfer or create derivative works from the content of our website without first obtaining written permission from Oak Valley Décor.
Timeliness and Accuracy of Information and Pricing
We take great care to check the accuracy of all prices and information in both our catalog and website. However, occasional pricing errors might occur or our online inventory may be in the process of updating. We reserve the right to correct the error or information, in a timely manner, and not be held liable for any loss or delay incurred in the order process. Prices for our products are subject to change without notice.
If you have any questions about the use of this website please contact us at firstname.lastname@example.org
Oak Valley Decor promises to bring you the most diverse and comprehensive collection of historical replicas, and unusual decorative items unavailable elsewhere. If you are not completely delighted with any work purchased from our collection, please return it within 30 days in accordance with our EXCHANGE, RETURNS & REFUND POLICY
SHIPPING AND DELIVERY INFORMATION
We ship products directly from our warehouse in Mississauga, Ontario. Most in stock items ship by UPS and will arrive within 5-7 business days from the shipment date.
Our standard carriers require a phone number and street address to proceed with delivery. Standard delivery items will only be billed upon shipment. All standard delivery charges will be applied to the first of multiple shipments. Please note that items ordered together do not always arrive together.
If an item is not in stock or on backorder, an expected arrival date to our warehouse can be provided by email at email@example.com or by phone 1-800-868-9176.
*No duty charged to customer for both United States and Canadian shipping.
Shipping Charges for Bulky Items
Some large, heavy or bulky items require delivery by truck/motor freight. You will be informed if and when additional shopping charges apply to your online order. Delivery services are available Monday-Friday during regular business hours. Delivery times are generally scheduled within a 4-hour window. The carrier will contact you directly to schedule an appointment, so please provide us with a daytime phone number. Please note that all truck freight deliveries are to the first door of your building only.
Rush Deliveries (2-3 business days) and Overnight Deliveries
For an additional charge we can ship most in-stock items via Rush Delivery (2-3 business days) or Overnight Delivery. Please contact us for a shipping quote at firstname.lastname@example.org or call us at 1-800-868-9176. Orders must be quoted and credit card payment approved by 2:00 p.m. Eastern Standard/Daylight Time to ship on the same day.
100% SATISFACTION GUARANTEE
Oak Valley Décor strives to bring you the most stunning, diverse and comprehensive collection of home and garden décor from all corners of the world. If you are not completely delighted with your purchase, please return it within 30 days in the same condition and we will promptly refund your merchandise cost. Review the EXCHANGE, RETURNS & REFUND POLICY for further information
If an item is received damaged, please notify our Customer Service Department at 1-800-868-9176 within 24 hours so that a claim can be processed. Keep the original shipping box and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honoured.
TO CANCEL AN ORDER
Please immediately contact our Customer Service Team at 1-800-868-9176 if you need to change or cancel your order. All shipping charges are non-refundable once your order has been shipped. Be advised that some orders are shipped very quickly once your order is placed online, and it may not always be possible to cancel or change an order.
PAYMENT, EXCHANGE, RETURNS & REFUNDS
Toll Free Customer Service 1-800-868-9176
If you need further information or assistance after you have placed an order, please call us, Monday-Friday, during the hours of 9:00 a.m. and 5:00 p.m. we would be glad to help!
Oak Valley Décor currently accepts PayPal, MasterCard, Visa, Discover and American Express payments for online and telephone orders.
We are required to add tax charges for shipments into the Province of Ontario, Canada at the rate of 15%. HST taxes are calculated for each individual shipping address total.
Oak Valley Décor ship products directly from our warehouse in Mississauga, Ontario. Most in stock items ship by UPS and will arrive within 5-7 business days from the shipment date. Learn more about our SHIPPING AND DELIVERIES before proceeding with your order
PRICING & ACCURACY OF INFORMATION
We take great care to check the accuracy of all prices and information in both our catalog and website. However, occasional pricing errors might occur, or inventory may be in the process of updating, and we reserve the right to correct the error, or information, and not be held liable for any loss or delay incurred in the order process. Prices are subject to change without notice.
EXCHANGE, Returns and Refund POLICY
If for any reason you are not satisfied with your purchase, please return it within 30 days for a refund or exchange. Please note that you are responsible for the safe return of merchandise and all shipping costs. Shipping charges are non-refundable unless the return is the result of our error. Once an item is shipped, we are unable to cancel the order. Shipping and handling charges are non-refundable, even if shipment is refused.
All refunds will be issued based on the original form of payment. If the item was originally purchased with a credit card, the product cost will be credited to your credit card account. If the item was originally purchased with by cheque or money order, a refund cheque will be issued to you. Customized orders and personalized items are non-refundable.
Repack items carefully in the original packing materials with the return form (provided on the back of your invoice), and prepay shipping. For your protection, returned packages must be insured for the value of your merchandise.
Send the item to:
Oak Valley Decor
6340 Kestrel Road
Canada, L5T 1Z3
TO CANCEL AN ORDER
Please immediately contact our Customer Service Team at 1-800-868-9176 if you need to change or cancel your order. All shipping charges are non-refundable once your order has been shipped. Be advised that some orders are sometimes shipped the same day your order is placed online, and it may not always be possible to cancel or change an order.
If an item is received damaged, please notify our Customer Service Department at 1-800-868-9176 within 24 hours so that a claim can be processed. Keep the original shipping box and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honoured. For further information please see our SHIPMENT AND DELIVERIES INFORMATION.
When browsing the Oak Valley Décor online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, and provide you with an optimized online shopping experience. Our online store also uses Google Analytics and cookies to help us learn about who visits our website and what pages are being viewed. When purchasing something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We will retain your information securely and not sell or otherwise disclose your personal information to a third party. Disclosure may occur if we are required by law to do so.
When providing personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If requesting your personal information or email address for a secondary reason such as marketing or newsletter registration to keep you up to date with Oak Valley Décor products, and sales; we will request your consent in accordance with the Canadian Anti-Spam Legislation (CASL) and provide you with an opportunity to say refuse.
If after providing consent you decide to change your mind, you may withdraw your consent at any time, by contacting us at email@example.com
SHOPIFY PLATFORM INFORMATION
The Oak Valley Décor online store is hosted by Shopify Inc. who provides the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service and Privacy Statement.
To protect your personal information, Oak Valley Décor take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Third-Party Links, Services and Payment Portals
In general, the third-party providers used will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
If you have any questions or concerns about Oak Valley Décor Policies please contact us by email at firstname.lastname@example.org or by phone 1-800-868-9176.